They messed me around with dates - basically they promised me a car for December which they were swapping in from another dealer but then as the time got nearer they said that the other dealer had sold the car (possible I know but you would have thought they'd have known about this before a month after I placed my order). I sorted the deal out over the phone after test driving a Scirocco with them and left a £500 deposit but, apart from after a month hearing they could'nt supply the car, I'd not heard anything else from them - received no order form, etc so basically they'd had my £500 sat in their bank account while I had nothing. They hadn't returned my calls either which I find very annoying when I'm going to spend best part of 19k with them. Anyway, when I did finally get in touch with them they had ordered a car in which they said should be with me in January but when I'd placed the order back in October I'd explained to them that if the car wasn't available in 2008 I'd wait for the new reg in March. So I told them I wanted my deposit returning. After not hearing from them again for a week after I'd written to them and explained my dissatisfaction I put it into the hands of the credt card company which I'd used to leave the deposit. The next day I received a call from the dealer asking waht they could do to keep my business. So after lots of negotiating we came to a very good deal for me with a good discount, very good p/x price and a couple of extras thrown in - so all sorted now. It even turns out I may get the car by the end of December after all!!andy_1 said:Deacon, What problems did you have? Spill all....