[donnie darko]

i noticed yesterday before cleaning my car for the first time, that it is completely scratched all over including plasic rear light casing. i am furious, i stupidly paid £400 for superguard which is supposed to protect the paint work, but in the process of applying it they completely scratched it! what a waste of money, now i'm going to have to get it proffesionally detailed to get scratches out. should i write a letter of complaint? what should i do?

thanks.

 

[Le_Savage]

i noticed yesterday before cleaning my car for the first time, that it is completely scratched all over including plasic rear light casing. i am furious, i stupidly paid £400 for superguard which is supposed to protect the paint work, but in the process of applying it they completely scratched it! what a waste of money, now i'm going to have to get it proffesionally detailed to get scratches out. should i write a letter of complaint? what should i do?

thanks.

Sorry to hear your strife DD. I would get straight in it and take it back to which ever knob end did the job and demand they put it right immediately. But ensure that they get an experienced and knowledgable person on the job... that's presuming they actually have one.

Good luck.

 

[ED]

Take it back and point it out. You may be surprised. They might actually fix it without any drama.

 

[donnie darko]

thanks i'm going there tomorrow so i will tell them. what were yur cars like when you picked them up? did u not notice and swirls in the paintwork at all?

cheers

 

[ED]

thanks i'm going there tomorrow so i will tell them. what were yur cars like when you picked them up? did u not notice and swirls in the paintwork at all?

cheers

Mine had a couple of light swirls. Always the same when the dealer preps them. As long as that's all you end up with you can polish them out.

 

[imitebeurda]

Mine was an ex-demo so the paintwork was a right mess. Havent got round to getting it detailed but it is certainly on my to-do-list. From what I have seen you could get 3-4 full details done for the price of one of these "paint protection" jobbies. I reckon a full detail once or twice a year plus some tlc from myself in between is the way I will go.

 

[donnie darko]

Mine was an ex-demo so the paintwork was a right mess. Havent got round to getting it detailed but it is certainly on my to-do-list. From what I have seen you could get 3-4 full details done for the price of one of these "paint protection" jobbies. I reckon a full detail once or twice a year plus some tlc from myself in between is the way I will go.

i agree, a weekly clean and professional detail couple of times sounds good.